Our Commitment to You

At Myer Fashion Store, we’re dedicated to bringing you premium Australian-curated fashion that celebrates style and quality. We understand the importance of receiving your orders promptly and ensuring complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Timeframes

  • Standard Shipping – A$12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping – Orders over A$50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
Please Note: We ship worldwide excluding certain Asian and remote regions. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Returns Timeframe

We accept returns and exchanges within 15 days of you receiving your order, giving you ample time to ensure your fashion items meet your expectations.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original condition with tags attached
  • Unworn, unwashed, and undamaged
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Shoe Accessories (insoles, shoe care products)
  • Slippers & Ugg Boots (due to intimate foot contact)
  • Items marked as final sale or clearance
  • Personalized or custom-made items

All other fashion items including boots, clothing, coats, jackets, jeans, denim, knitwear, sweaters, and other footwear are eligible for returns and exchanges.

Return & Exchange Process

Step-by-Step Guide

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order. Use our Returns Request Template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.

Step 3: Package Your Item

Securely package the item in its original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation.

Step 4: Ship Your Return

Send the package to our returns address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Step 5: Processing

Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.

Returns Address:
Myer Fashion Store
52 Thule Drive
EUDUNDA, AU 5374

Refund Information

Refund Timeframe

Refunds are processed within 3-5 business days after we receive and inspect your returned item. The timing of when the funds appear in your account depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Refund Amount

You will receive a refund for the cost of the returned item(s). Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we’ll process a refund instead. For exchanges, we’ll ship the new item once we receive your return. Standard shipping charges apply for the new item shipment.

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to:

  • Incorrect item received
  • Damaged or defective item
  • Our error in processing your order

Important: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

International Returns

As we serve customers globally (excluding certain Asian and remote regions), international returns are accepted following the same process. Please note:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Returns Request Template

Copy and paste the template below into your email to [email protected] to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Myer Fashion Store Customer Service, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Item(s) to Return/Exchange: [Product Name(s)] – Size/Color: [Size and Color of Item(s)] – Reason for Return/Exchange: [Please specify] I confirm that the item(s) are in original condition with tags attached and have not been worn or washed. Please provide me with a Return Authorization Number and shipping instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns or exchanges:

Email: [email protected]

Address: 52 Thule Drive, EUDUNDA, AU 5374

Response Time: We typically respond within 1-2 business days

Thank you for shopping with Myer Fashion Store. We appreciate your trust in our Australian-curated fashion collections and are committed to ensuring your complete satisfaction with every purchase.