Welcome to Myer Fashion Store’s FAQ section! We’ve compiled answers to the most common questions about our Australian-curated fashion collections, delivery services, and customer care. Can’t find what you’re looking for? Our friendly team is always here to help at [email protected].
đī¸ Products & Collections
What types of products does Myer Fashion Store specialise in?
We focus on premium fashion essentials including:
- Footwear: Boots, Flats, Heels & Pumps, Slippers & Ugg Boots
- Clothing: Knitwear & Sweaters, Jeans & Denim, Coats & Jackets
- Complete outfits: Jumpsuits & Playsuits
- Accessories: Shoe accessories and complementary pieces
Do you offer products for men?
Yes! While we specialise in fashion for all, we have a dedicated Men’s section featuring tailored pieces that embody the same quality and style as our entire collection.
What is the quality standard of your fashion pieces?
Each item is handpicked and rigorously quality-checked before packaging. We maintain high standards to ensure you receive fashion pieces that are both stylish and durable.
đ Delivery & Shipping
What are my delivery options?
We offer two convenient shipping methods:
- Standard Shipping – $12.95: Premium service with DHL/FedEx, delivery within 10-15 business days after dispatch
- Free Shipping: For orders over $50, using EMS delivery within 15-25 business days after dispatch
How long does order processing take?
Your order is carefully prepared within 1-2 business days before dispatch. We take extra care in packaging to ensure your items arrive in perfect condition.
Do you ship to my country?
We ship globally to style enthusiasts worldwide! However, we’re currently unable to deliver to some parts of Asia and selected remote locations due to logistical constraints.
Will I receive tracking information?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information (where available). Our premium carriers DHL and FedEx provide full tracking for Standard Shipping orders.
Why might my delivery be delayed?
Delivery times are estimates and may occasionally be affected by factors beyond our control, including customs processing and weather conditions. We appreciate your understanding and will keep you informed of any significant delays.
đŗ Payments & Security
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount for free shipping?
Yes, free shipping is available for orders of $50 or more. For orders under $50, our affordable Standard Shipping option is available at $12.95.
âŠī¸ Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If your fashion pieces don’t meet your expectations, we’ll make it right.
What if my items arrive damaged or incorrect?
We’re sorry to hear that! Please contact us immediately at [email protected] and we’ll resolve the issue promptly. Our packaging is designed to be protective, but occasionally issues can occur during transit.
đ About Myer Fashion Store
Where is Myer Fashion Store based?
We’re proudly Australian, operating from 52 Thule Drive, EUDUNDA, AU 5374. Our collections are Australian-curated with global appeal.
What makes your fashion store unique?
We combine quality fashion with exceptional service. Each piece is thoughtfully selected, our packaging reflects our sustainable values, and we’re committed to making your fashion journey special from selection to delivery.
Still Have Questions?
Our customer service team is dedicated to helping you. Contact us at [email protected] and we’ll be happy to assist with any questions about your order, our products, or delivery information.
Thank you for choosing Myer Fashion Store – where quality fashion meets exceptional service.